Flat Wax understands that you care how information about you is used and shared, and we appreciate your trust. This notice applies to information collected by Flat Wax as we disclose to you.

What Personal Information About Customers Does Flat Wax Gather?

The information we learn from customers helps us personalise and continually improve your online experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services, for marketing communications, to update our records and generally maintain your accounts with us, display content such as customer reviews and to recommend merchandise and services that might be of interest to you. We also use this information to improve our services, websites and applications (together "sites"), prevent or detect fraud or abuses of our sites and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

1. Information You Give Us: We receive and store any information you enter on our sites or give us in any other way. You can choose not to provide certain information, but this may limit ability to for fill your order. We use the information that you provide for such purposes as responding to your requests and communicating with you.

2. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites , we use "cookies," and we obtain certain types of information when your browser accesses sites or advertisements and other content served by or on behalf of Flat Wax on other websites.

3. Mobile: We may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.

4. E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mails from Flat Wax, if your device supports such capabilities.

5. Information from Other Sources: We might receive information about you from other sources and add it to our account information.

What About Cookies?

1. Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device.

2. The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer. If you block or otherwise reject our cookies, your browsing experience may be severely limited.

Does Flat Wax Share the Information It Receives?

Information about our customers is an important part of our business, and we do not sell this information to others.

1. Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. These service providers may be located in other countries.

2. Protection of Flat Wax and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms of service and other agreements; or protect the rights, property, or safety of Flat Wax, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

3. With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is My Personal Information?

1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

2. We reveal only the last four digits of your credit card numbers when confirming an order. During order processing, we transmit the entire credit card number to the appropriate credit card company, but do not retain this information.

3. It is important for you to protect against unauthorized access to your password and to your device.

Which Information Can I Access?

Flat Wax allows you access to a broad range of information about your account and your interactions with Flat Wax for the limited purpose of viewing and, in certain cases, updating that information. 

What Choices Do I Have?

1. As mentioned above, you can always choose not to provide information, even though it might be needed to purchase a service or leave a review.

2. You can add or update certain information we retain on file. When you update information, we usually keep a copy of the prior version for our records.

3. You can manage the types of communications you receive from us, and opt out of certain communications.

Complaints, Contact Information and Changes

If you have any concern or complaint about privacy at FlatWax.com.au, please contact us using the appropriate tab in the menu bar. Our business changes constantly, and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.